Welcome to Patient Financial Services division of the SCRMC website. Below you will find useful information to ensure the timely and accurate processing of your medical claim for services you received at our facility. We take pride in the proper handling of all insurance claims and we will do everything possible to ensure that you are satisfied with our efforts and the outcome. We want to ensure that you maintain a positive impression of our facility throughout your care and the billing process. A member of the Patient Accounting team is available to you during our normal hours 8:00a.m. to 4:30 p.m. Monday–Friday. During this time, we will accept walk-ins at the Patient Financial Services building located on the eastern end of the hospital or we can simply speak with you over the phone to remedy any issues or concerns. To accommodate your busy schedule, we are happy to meet you after hours by appointment.
If you have any questions regarding your bill please contact our Patient Account Helpline at (407) 498-3737. Due to the high volume of inbound and outbound calls we are not always able to answer your call as we desire. Feel free to leave a message including your name, contact information, and account number. Any calls received prior to 2pm will be returned on the same business day; calls received after 2pm will be returned the next business day. You may also contact us through our patient accounting helpline email: scrmc.patientbilling@hma.com