Patient Financial Services  

Welcome to Patient Financial Services division of the SCRMC website.  Below you will find useful information to ensure the timely and accurate processing of your medical claim for services you received at our facility.  We take pride in the proper handling of all insurance claims and we will do everything possible to ensure that you are satisfied with our efforts and the outcome.  We want to ensure that you maintain a positive impression of our facility throughout your care and the billing process.  A member of the Patient Accounting team is available to you during our normal hours 8:00a.m. to 4:30 p.m. Monday –Friday.  During this time, we will accept walk-ins at the Patient Financial Services building located on the eastern end of the hospital or we can simply speak with you over the phone to remedy any issues or concerns.  To accommodate your busy schedule, we are happy to meet you after hours by appointment.   

If you have any questions regarding your bill please contact our Patient Account Helpline at (407) 498-3737.  Due to the high volume of inbound and outbound calls we are not always able to answer your call as we desire.  Feel free to leave a message including your name, contact information, and account number.  Any calls received prior to 2pm will be returned on the same business day; calls received after 2pm will be returned the next business day.  You may also contact us through our patient accounting helpline email: scrmc.patientbilling@hma.com

PAYING YOUR BILL

Financial responsibility

For both inpatient and outpatient services, payments are required at the time of service for any amount not completely covered by your insurance. Our financial counselors will verify the terms of you health plan and collect any applicable deductible or co-payment.  Depending on your health plan and the services received it is sometimes necessary for us to collect a deposit based on average charges per procedure or diagnosis.  For patients without insurance, payment of the estimated hospital bill, less the deposit made at the time of service, is due at discharge. Payments by cash, check, VISA, American Express, MasterCard and Discover are accepted. A Financial Counselor can provide you with additional information on the various payment options. If payment in full for services is not received, St. Cloud Regional offers a variety of payment plan options to assist our patients in settling their accounts.  

Payment Plans
If you are unable to make full payment on an account at the time of service or following your first statement as required we offer convenient interest free payment plans.  If you are interested in this option, it is required that you speak with a representative of the business office to lock in terms that are agreeable to both parties.  This flexibility will allow you to pay down the balance of your account over a set period given you sign the proper paperwork.  We will make very effort to enter you into an acceptable payment plan.  We are neither a bank nor financial institution so therefore we cannot enter into long term financial arrangements. Do not wait until the last minute to do this or you run the risk of your account being turned over to an external collection agency.  

MANAGED CARE CONTRACTS

We make every effort to maintain in-network contracts with a wide range of entities that are common in Central Florida.  Please review the list to find your plan.  If you have any questions regarding this listing or would like to verify the existence of an in-network contract feel free to contact PFS.
*Please note that this list is meant to provide you guidance for plans we our contracted with, but the provisions of  these contracts can change or terminate throughout the year.  To be certain of your in-network coverage check with your insurance company to obtain the most updated information.

PHYSICIAN BILLING

 In many cases the service you receive will contain a technical component (i.e. hospital services) and a professional component (i.e. physician services).  In cases such as this, your health plan will be billed by both the hospital and the physician billing group.  Common examples of such instances are for emergency department visits (hospital charges + ER physician) or Radiology services (hospital charges for performing the testing + Radiologist charges for interpretation of results).   Please recognize that St. Cloud Regional Medical Center PFS does not bill for any physician entity.  Our medical staff is composed of independent, private practicing physicians and may be individually contracted with an HMO or PPO. These contracts could be different from contracts St. Cloud Regional holds.  Please be sure to contact your health insurance company to verify the in-network of your health plan with each treating physician.